The Internet based employment assessment program is easy to administer.









Quick Review:
 The Customer Service Knowledge Challenge measures the amount of familiarity that the candidate has of the customer service function or process.  It is not an aptitude or behavioral assessment.


Applications:
 The Customer Service Knowledge Challenge is used primarily by companies to test their employees and applicants' understanding of the sales process.  It is primarily used as a training needs assessment.


Accurately identify the training needs of your customer service reps.

 

For assistance call:

Saterfiel & Associates
985-651-2819

The Customer Service Knowledge Challenge

The Customer Service Knowledge Challenge is a training needs assessment which measures an individual’s knowledge of customer service in the following seven areas:

  • Attitude - Customer Service Personality

  • Time Management

  • Knowledge of Product or Service

  • Developing and Maintaining Rapport

  • Identifying Problems, Needs, and Desires

  • Meeting the Customer’s Needs and Increasing the Order

  • Order Entry, Fulfillment, Follow Through

An important feature of the report is that it measures an individual's knowledge of customer service skills.  The report then provides positive feedback regarding the mastery of each section and provides recommendations for books that are specifically selected to target any areas of weakness concerning that part of the process.

This online training needs assessment takes approximately 30 to 45 minutes to complete.  The Internet based assessment program is fast, easy and efficient.  Call us at 985-651-2819 and we will be happy to give you a quick online tour of the Internet assessment program.


Sample Customer Service Knowledge Report.


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